Returns and Exchange Policy
We hope that you will be pleased with your order. If for any reason you're dissatisfied with your purchase, we will gladly offer a refund or exchange on all products returned to us within 45 days from the time of purchase, provided they are returned in their original packaging, in an unopened and unused condition. Items MUST be returned in salable condition. Please note refunds will exclude original shipping costs unless the product was damaged during transportation or an error was made by our company.
Kindly note that we cannot offer a refund, replacement or exchange on items returned in non-salable condition unless for reasons stated above.
Return package shipping fee:
Return shipping charges are the responsibility of the purchaser.
Returns can be mailed to:
2896 Shell Rd. #17
Brooklyn, NY 11224
When we receive your package, we will notify you via email when we have processed your order and issued a refund. You can also login to your Glamkraze account, click order status and look up your order for the return status.
Returns processing time
All returned goods will be examined upon receipt as for reasons we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. Please allow us 30 business days for processing your online order return.